Author: J.J. Fauria
Help Desk, How may I help you? Part 3
After leaving the trailer with the items Jack brought, and stepping into the eighty-degree California heat, Will, navigates through the maze of construction chaos that is the parking lot of the Byte Corporation. The loud noises of bulldozers, saws, drills, forklifts beeping as they backed up, and workers yelling at each other saturate the environment. Some people are wearing orange safety glasses, yellow vests, and hard hats. Some people are on top of ladders as well as walking and working on the roof.
He walks past someone, not wearing safety glasses, dumping a grey plastic trash can into a blue dumpster and then his ears are assaulted by the loud annoying sounds of heavy metal bits and pieces slamming into the bottom. He narrowly misses walking into a puddle of oil, then at the last second after noticing a huge gap between the main office building and the parking lot, he quickly leaps over the gap, avoiding injury. The same old route. Normally once a day, but today he has to do it twice.
Now in the building, William briskly walks past the bustling Parts department. Then past Shipping and Receiving with its loading up of products into diesel trucks, and quickly through the conveyor belt jungle of the Configuration department.Continue reading “Help Desk, How may I help you? Part 3”
Help Desk, How may I help you? Part 2
“In, prison, a security guard locks and unlocks all the doors for you. At work, you have to carry around a security card and unlock and open all the doors yourself. In prison, you can watch TV and play games. At work, you get fired for watching TV and playing games. In prison, you get your own toilet. At work, you have to share a toilet.”
“Sir, I’m timed on each call. I have to resolve issues in a timely…” once again he tries to intercept and re-take control of the situation, but with no success. In his frustration, William grabs a yellow sharpened pencil from his desk drawer and starts to lightly beat down on his penitentiary green work desk.
He starts to fiddle and play with the white eraser until it finally gives way and breaks, only to bounce off, hit his dark red camp shirt, and begin to roll under his desk. As he pushes his office chair back and starts to crawl on the filthy snack sprinkled burgundy carpet, dirtying the knee areas of his loose fitting dark blue tech pocket pants, his troubled caller continues on.Continue reading “Help Desk, How may I help you? Part 2”
Help Desk, How may I help you? Part 1
On a Wednesday afternoon, at a small desk, in a cramped, long, dirty gray office trailer; right outside of an old dark urine colored building going through its third year of construction, sits an ordinary guy answering help desk calls for the Byte Corporation.
“Help desk this is William. How may I help you?”
“Yes,…I can’t figure out something on my computer,” responded a frustrated older male voice. His leathery, worn and tattered face smothered with wrinkles and sadness could somehow be seen over the phone.
“Maybe I can help. What’s your problem?”
“Well I’m looking for the meaning of life on my computer. The guy at the store said I could find it with this new model that I just bought, although, I don’t see it anywhere.”Continue reading “Help Desk, How may I help you? Part 1”