Information Technology support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision or customization of the product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered by phone, e-mail, live support software, live chat or website, or other tools where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems.[not verified in body] In addition, some fee-based service companies charge for premium technical support services.
On a Wednesday afternoon, at a small desk, in a cramped, long, dirty gray office trailer; right outside of an old dark urine colored building going through its third year of construction, sits an ordinary guy answering help desk calls for the Byte Corporation.
“Help desk this is William. How may I help you?”
“Yes,…I can’t figure out something on my computer,” responded a frustrated older male voice. His leathery, worn and tattered face smothered with wrinkles and sadness could somehow be seen over the phone.
“Maybe I can help. What’s your problem?”
“Well I’m looking for the meaning of life on my computer. The guy at the store said I could find it with this new model that I just bought, although, I don’t see it anywhere.”
“This is the new extra help from the BIA. His name is Frank Nickels,” Phil painfully introduced him.
“Nice to meet you, my name is Gertrude Albatross. I manage the Business around here,” she said with a very polite smile and demeanor.
Frank was shocked by the brutal display, but he went along with the charade because he had a mission and still no leads so he said, “Nice to meet you too.” He partially smiled and stayed far away from her.
She focused her scowl back on Phil and said, “My computer is infected with a virus Phil, and you know why.” She picked up an old wooden chair that was close to a table. She then smashed it on him and it broke in two. He fell to the floor reeling in pain, then started to crawl over to where Frank was standing.
“Excuse me Frank, someone is calling you!” a robotic voice resonated while the black smartphone flashed and vibrated on the nightstand.
It was a cold California morning and since it was Monday, getting to the phone in the dark was a slow process.
“This is Frank,” he finally answered in a deep phlegmy voice. Then he cleared his throat while listening for a reply.
“Special Agent number four, this is S.T.A.B.L.E. headquarters,” the serious tone was menacing. He demanded attention, “You will be getting a call from a contracting company for a most difficult and treacherous job. This is a major advancement in our war against the enemy, the insidious C.L.O.W.N. organization. You will be on your own for the most part, but there will be a contact to assist you from time to time. Please contact your Surveyor with any questions,” the line cut immediately.