“In, prison, a security guard locks and unlocks all the doors for you. At work, you have to carry around a security card and unlock and open all the doors yourself. In prison, you can watch TV and play games. At work, you get fired for watching TV and playing games. In prison, you get your own toilet. At work, you have to share a toilet.”
“Sir, I’m timed on each call. I have to resolve issues in a timely…” once again he tries to intercept and re-take control of the situation, but with no success. In his frustration, William grabs a yellow sharpened pencil from his desk drawer and starts to lightly beat down on his penitentiary green work desk.
He starts to fiddle and play with the white eraser until it finally gives way and breaks, only to bounce off, hit his dark red camp shirt, and begin to roll under his desk. As he pushes his office chair back and starts to crawl on the filthy snack sprinkled burgundy carpet, dirtying the knee areas of his loose fitting dark blue tech pocket pants, his troubled caller continues on.
Continue reading “Help Desk, How may I help you? Part 2”
Interview day came and Frank found himself in the lobby of a very nice hotel waiting for Mr. Lark. Fifteen minutes passes in a black leather lounge chair, then a tall distinguished older gentleman wearing glasses and a dark blue business suite exited one of the elevators to his right and walked toward Frank. Frank connects his brown eyes to the gentleman’s blue eyes then stands up.
“Mr. Frank Nickels I presume?” he asked as he offered his hand.
“Yes that’s me. And you must be Mr. Lark?,” Frank said with a firm grip and shake.
“Yes, its nice to meet you. Here’s a brief rundown of the situation. There is an all Native American Boarding School in River City. You may have seen or heard of it, Herman Indian High School.” Frank politely nodded no. Mr. Lark continued on, “Well, the problem is that there are over 300 Windows 7 workstations, approximately 150 users, 400 students, and only one I.T. Support personnel. It’s simply too much work for one person. The systems are all antiquated and in dire need of maintenance and eventually a complete upgrade to Windows 10 along with Office 365. What you will be doing is assisting the I.T. person there with all of the extra work. How does that sound?”
Continue reading “It’s only Thursday Part 2”